Where is lightinthebox

Poor quality fake or faulty items with a nightmare and costly return process. Retain your sanity and money and shop elsewhere. In a nutshell: Very poor service and and very average quality fabric.

If its dresses, gowns, etc. Try edressit. Amazing service, fast delivery and beautiful quality fabric.. Well I ordered in November, I didn't get half my order until the 8th of January.

But the other half has not arrived, what did get here was very poor quality. Honestly I wanted to return. The other half I put in a ticket and they reimbursed it. It was an overall horrible experience and I ordered make up and brushes Sorry the links are not getting me back to a point where I can respond but in short "Stay away from Lightinthebox. There credibility is shot with me! All these people including myself, advise against having anything to do with this site.

It took one day less than a month to receive my laser pointer. The merchandise was good, but a month seemed like forever.

Do not buy i order and payed a kitchen faucet and they say we Send it but i never got anything. And when i asked the i want my mony back they say its youre problem that you didn't recive so 70 euro down to the draine.

I placed an order on December 28th. I sent in an inquiry and was told that it was now in Vancouver and might take another weeks to arrive. I'm not expecting to see decent quality so am prepared to write this order and company off my future list. If the product does arrive and is decent, then I will write another review but I'm sure this was a total waste of time and money.

Yes do trust them, I ordered through them and my order was very good and came on time and all in working condition, to contact them do it over email they get back quickly x. Get answers from the LightInTheBox staff and other customers.

Ask a question See all questions. I want to Order from lightinthebox, but I see a lot of horrible reviews, can I really trust this website? Wing H. Do not buy clothes from them. Helpful 5. Michel R. Sultana k. Helpful 4. Annie G. Helpful 3. Nanda T. Helpful 2. Lisa M. Pay a little extra and order from Amazon, better quality and much quicker shipping! Theresa R. Angel A. I would not trust this website, most of the products are poorly made, especially the clothing.

Lisa C. Dani B. However, I truly value you as our customer and do really want to help you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation. I did not receive emails with updates, however, on their website they had a tracking feature, which showed me where my package was at all times.

Furthermore, I did not have to pay the toll fee when the package arrived to my home country, which was nice. Overall, I would definitely recommend LightInTheBox if you need something cheap, but still decent quality.

I bought a cycling top from them and received it 15 days after ordering in Switzerland. Really comfortable and nice to wear. This is poor quality, arrived with glue all over the front, cheaply made, uneven jewels and website says business days for shipping and I had to email the company at week 3 to ask about the order and arrived a week later.

Original payment order date was March 2nd. Arrived April 3rd. Horrible customer service. Their return policy says I can return it but they do not let you.

Products used: Did not use, It was unusable, cheaply made with glue drips all over the front and arrived too late for competition. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.

Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. This cycling cap is very comfortable to wear under the helmet. Keeps head and ears warm. It was a good buy. You can see on LightintheBox that there are many beautiful dresses. Quality is good. Be very careful: LightintheBox considers ALL dresses to be 'custom fit' even if you just pick a size on their drop-down menu, so it is not returnable.

If it fits, and the color is what you envisioned, you will be very happy with the purchase. Tip for consumers: Know that whatever you buy, you keep. I regret to hear about your problem. Please be noted that after you placed this order, we asked our supplier to tailor a NEW dress for you specially. This was why your dress was considered as a Made-To-Measure. We state this information on the product page, which you might not notice it before.

And as for the color problem you mentioned, please note that the settings of your computer screen may alter the color of the pictures shown on LightInTheBox. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. We appreciate your understanding. But I truly value you as our customer and do really want to help.

Please keep in touching with us by replying the ticket as all the information will be recorded in system. Update: The issue is solved. Refund is being processed. This is absolutely the worst shopping experience.

As you can see in the attached photo, the first one is the product that shows when you pick light blue. And the second one is the product I received. These two are absolutely different products in terms of color, style and quality. I would never ever buying on this website again. All cheap low quality junk! We promise to take full responsibility of your problem. Please don't be worried. Or you may keep in touch with us via the private message. I'm new client from lightinthebox, since two months already.

I bought already many articles and can say very positive things about it. There are few articles that I really can say, absolutely gorgeous. Otherwise the sizes are not like in Europa, so if you are new here you will have a surprise that not everything fits, to be sure you have to calculate 1 to 2 sizes more than in Europa.

But products are really good quality, and prices are mostly reduced, so it's interesting. Wish you a good shopping! Tip for consumers: To take two sizes bigger than US and European sizes. Products used: All sorts of fashion products clothing, shoes, accessories, jackets, t shirts, leggins, belts, sharps.

Customer service escalated the problem and solved the problem to my satisfaction. I changed my rating. Tip for consumers: If product not to your standard, write reviews on major on-line review sites. I would like to help. For the unqualified product, we promise to take full responsibility once we confirm the quality problems. We also regret to hear that you placed a duplicate order. Please be noted all our orders were placed by customers themselves.

We are unable to place any order for customers. We are afraid that you placed and paid for this duplicate order by accident. Based on our policy, usually we could not accept the return for this duplicate order since the pantsuit was made per your own measurements.

However, I truly value you as our customer and do really want to help. I ordered 3 shirts. Took almost 3 weeks to arrive and came in two separate packages, several days apart. Ordered standard medium size. Two shirts were clearly large and unsuitable to be worn. Other shirt was so small that had difficulty buttoning it.

Immediately emailed company. Company says that shirts must be returned to CHINA at my expense and suggested that I donate them since shipping cost will equal cost of shirts and I could receive a partial credit for future purchases. Totally unacceptable. I feel this is a rip off. I use light in the box really often, because I can find nice pieces of clothes with low prices. True, shipping can take some time but it's worth waiting. Tip for consumers: Always check offers and size charts.

Products used: Dresses, swimsuits, shirts and other pieces of clothing. Update: I was contacted shortly after this review was published. I will receive a full refund once I update this review to 4 stars. Now that the issue has been resolved in a timely manner, I am glad to have positive closure. I bought a waist slimmer and it only has 3 stays.

As a result, it provides no support or slimming outcome. I was extremely disappointed to find this out as the package shipping was very slow. Making returns is made into such a hassle that it is nearly impossible just to get the return slip.

I just want my money back! This item is defective so it serves no purpose. Why is this so hard to return?! Tip for consumers: Avoid ordering from this site.

Their items are low quality. That 7 day return window is what should have scared me off but even getting that is a chore. I am very sorry that the article has this problem and I fully understand that it must have been quite annoying. We also regret to hear that you felt difficult to return the order. As a customer service, my task is to maintain your satisfaction. Selecting "My Orders" list the exact items that you have previously ordered.

But they insisted that I ordered a completely different dress and color. Then no return at all after 7 days. My guess is having sold over of the item I ordered and of the other, they were out of stock and substituted with another. They sent me blue So the dress you received was correct. We are afraid that you might pick the wrong color option by accident. But I do really want to help you.

Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. I have ordered a number of different items and have generally been very pleased. Also the delays from the time of order to when an item will be shipped should be provided. Currently all that is shown for status is "Processing" and you don't know if that means it will take one day, one week or one month.

But I think the variety of items and their quality have been excellent. Customer service finally Assisted with my refund. I appreciate that. The dress is very lovely. However, i had to change my review to 4 or 5 to get my refund.

I ordered according to their sized chart the dress should have been a size 24, but received by measurements on the dress a size I have been emailing back-and-forth and gotten nothing but hassle hassle and no return address.

Light in the Box may be ok to purchase cheap products such as t-shirts and such, but for high dollar products, forget about it. Sorry for the unsatisfied shopping experience, we attach great importance to your feedback. We have zero tolerance for the quality of our products.

I believe that the Russian customer has also received our compensation. Could you please tell me your order number and I will follow up your case. Then we will claim to our suppliers and improve the quality of our products, we might change the suppliers, If you have any questions when you shopping on our website, you can contact our customer service department.

We will do our best to help you solve all problems. Only after receiving your confirmation reply, we will start to process the order. Because the demand for these two items was too high, the suppliers could not complete all orders in time. We tried to find other suppliers, but the new suppliers can not meet our quality requirements or greatly increased product price, we had to cancel the order for these two products.

It indeed took some time. The refund were not for missed product, but for out of shock, We sincerely apologize to you. If you still have any questions with the order, please reply this message, I will try my best to help you. Have been waiting and waiting for over a month for this item to arrive. They state days delivery…. If not, please tell me your order number and I will arrange a full refund or reissue for you.

In any case, I am sorry that your package was delayed, and sometimes the tracking information of some logistics companies will not be updated in time. If you have any other questions, you can submit a ticket in help center, or leave us a message on Facebook, or you can reply me here, we will try our best to help you to resolve all the problems. Has NOT been received! Complete rip off. Please give us a change to make you up, it is your right. After waiting for 30 days with no tracking information, I opened a dispute with PayPal.

Light In The Box finally provided tracking info, shipped from China. I never order clothing from China! Having seen such terrible reviews, why are they still in business? We Americans need to take charge, binding together, to keep crooks like these from doing business in our country. They obviously think very poorly of us, to continue to treat us this way. We are also very grateful to the blogger for providing us with such a platform so that we can solve your problems for you.

Did you receive the pacakge now? Did you satisfied with the products? Did you conatct with us your problems before? I will follow up your case and help you to resolve all the problems. When you placed the order, the Covid is affecting all global transportations and speed of customs clearance procedure.

Lots of flights has been cancelled or cut down. Besides, although your goods were all handed over to the airline company to arrange the flight, the flight has been limited in capacity and your order is evacuating its seat, which will take unforeseen time. In addition, the last mile delivery would be processed by your local post office and they are also facing huge package volume from oversea. They are working incredibly hard, whilst adhering to physical distancing rules, to get through the large volumes of parcels.

We have zero tolerance for quality problems, we will take all responsibilities, and will claim to our suppliers, improve product quality, and may even change suppliers.

If you have not receive your package or have any questions with the pacakge, please tell me the order number, I will try my best to help you to resolve all the problems. Thank you for your cooperation in advance!

I made a purchase on May 8th. On May 9th got an email saying it has shipped from Whittier, CA. On May 12th the tracking update says in transit. It is now the 26th and still have not received.

Whittier is only miles from the delivery location. This was a birthday present for my wife, birthday was on the 15th. Very disappointed, I may never see the product.

This seller is a rip off! Did you satisfy with the products? Could you please tell me the order number, I will contact with the logistic deaprtment to claim to the local logistic company. And we will take the responsibility when we confirmed the situation. If you have any questions when you shopping on oue website, please conatct our customer service dept.

Firstly they took my money then tried to follow up my item to no availability! So beware!!! You might palced the order by Paypal account, but login by the email account.

Do you know the order number, or could you give me more information to find the order? Such as the name that you used to place the order. Proof of the transaction. I can help you to find the order for you. Telling you it should take 3 months but there sure says 10 to 18 days shipping. If I would have known this I would never have ordered from them.

Never will I order from this place again. Be very surprised if I receive my items or a full refund. They try and make you settle for the shipping dollars which is nothing compared to what you spend. In March, the Covid is affecting all global transportations and speed of customs clearance procedure.

Besides, although your goods were all handed over to the airline company to arrange the flight, nowadays the flight has been limited in capacity and your order is evacuating its seat, which will take unforeseen time. In addition, the last mile delivery will be processed by your local post office and they are also facing huge package volume from oversea. Could you please tell me the order number,I will check the order for you , if you have any questions with the order, I will follow it myself and provide you solutions.

Although I like to think the best of people and organizations, my experience with Light In The Box on what was my first order was absolutely terrible. I have requested a credit and am not hopeful. They are crooks! I am sincerely apologize for such unhappy shopping experience, please allowed me to explain for this situation.

The processing time will be shown when you put the product in the cart, The delivery time depends on the shipping way you choosen and the destination of the order. Did you satisfied with the products, if you have any questions, please tell me the order number, I will follow up your case and help you to resolve all problems. This is the second time I have ordered from Light in The Box. The first time was for a wig cap for a theatre production.

I ordered it two months before the play was due to start, and it arrived after the play had already finished. I ordered them in mid-January, and they have still not arrive as of May 8th. DO NOT use this company!!! Much better choice!! I am sincerely sorry for the both orders, most of our pacakges had been delivered in time, Our company take responsibility for the delayed pacakges, did you contact with our customer service dept.?

If you contacted with us, we would provide you the suitable solutions for you. If you have any questions with the both order, please tell me the order number, I will help you to resolve all problems with our greatest effort. I just got my refund back April 30th because they said i would have to wait days on my refund.

If you have any questions, please submit a ticket or leave us a message to us, We will help you to resolve all the problems. You can also tell me about your question, I will follow up your case my own. You can login your account and check your order progress anytime, and submit a ticket to contact with our customer service for help, did you satisfied with the products?

If you have any qustions with the package, please tell me the order number, i will try my best to help you to resolve all the problem. I ordered two face masks and disposable gloves and two other small items. Plus over Ten dollars for shipping. I never received my order , and it has been over 5 weeks. I tried to reach them and it seems impossible.

I will never order from them again I will Let everyone know they are scammers. You can track the order by login the account, if you have any questions, you can contact with our customer service dept.

In March and April, The Covid is affecting all global transportations and speed of customs clearance procedure. If you have any questions with the order, please tell me the order number, I will try my best to help you. Ordered lights for my game room, 2 sets. They were better than I thought they would be. Took 2 weeks had no problems. I will order more from them. We are very grateful for you to share your real shopping experience, thank you, and look forward to provide you better products and service in the near future.

This company is very unreliable! I purchased something from them with expedited shipping and never received it. Also no one replied to my complaint ticket. Did you receive the package now? We need to resolve all the tickets within 24 hours, so your complaint ticket must be replied, could you please login your account and check it? If you have any questions with our company, we are very appriciate for your advice,and we will feedback to the related department and make an improve.

Horrible service regarding items ordered for protection during pandemic. Money collected by company and orders are listed as canceled, still processing and pending and no funds have been returned to my account. Extremely horrible service. Did you receive the order?

We are trying our best to rush the processing of the order and ship them out as soon as possible. Sincerely apologize for the unhappy shopping experience, if you have any question with the order or our company, please tell me, I will help you to resolve all the problems. This company is absolutely dishonest. I would not recommend buying anything from them. If you have having trouble with them, I would urge you to do what I did: Contest the charges with your bank or credit card provider and file a complaint with the police.

Here is the story: I purchased a lamp, which was delivered in a damaged state. The company systematically put up road blocks to my returning the item and receiving a refund. Finally after a month, they said that I could send the item back to China for a refund.

However, to do so I would need to state on the customs declaration that the package was a gift. The reason for this is that they do not want to pay customs taxes. In essence, they were requiring me to commit fraud in order to receive a refund. That is clearly illegal. Here is what I did: I contested the charge with my bank and credit card provider so that the money would be refunded.

I am still awaiting the results, but the bank assured me that I would receive a refund for the charges. If you have any questions with our company, please contact with us, we will try our best to help you. Yes, and I had a terrible terrible experience. I am in the process of trying to get my refund. The boots, dress and jewelry I ordered were of poor quality, late shipping, even though I ordered and paid for expiditited shipping. They had the audacity to tell me to sell the things I ordered it give it to friends.

I am still trying to get my refund. I will never order from lightinthe box again. I also ordered jewelry and I just received I bracrlet from dec 16 after promising 3 to 5 day delivery time. Customer service is a fraud. Dont order from this company. Did you receive the refund? We have zero tolerance for quality problems, we will take all responsibilities, and claim to our suppliers,ask them to improve product quality, and may even change suppliers.

Please give me your order number, I will further check the order and improve the service quality for you. Thank you for your feedback.

But I still have not received the shirts!! I have emailed them 3 times!!! You can track the order by login the account. OMG, I orderedtheir 3D shirts for presents….

I ordered large got XL, 2xl , 3xl and 1 large. The print on the shirt was NOT,3d…im not gonna even try foe a refund. Buyer beware. I am sorry that we send you the wrong size, we will take full responsibility if we confirmed, As the print of the shirt, I believed the staff who help you resolved the problems will feedback to the suppliers to improve it, The 3D t-shirts are very popular in this summer, if you have any questions, please contact us, we will help you to resolve all the problems.

Well I just ordered a coat last night. I hope and pray it arrives correct and with no problems. Did you receive the coat? If you have any questions with the order, please tell me the order number, i will help you to resolve all the probelms with our greatest effort. I am sorry that we send you the wrong size, we are not using a national standard size, we are using our own. If we send the wrong size to you or the size chart was wrong , we will take the full responsibility.

If you have any questions, please contact with us. Ordered shoes with expedited shipping — days — ordered July 3 — not received till July 15th. Their response was the order was processed on July 8th — so it met the shipping criteria.

What happened between July 3 and July 8th? Not certain they are even fit for a charitable donation! The processing time will be shown when you put the product in the cart, The delivery time days depends on the shipping way you chosen and the destination of the order. Between July 3 and July 8th it was a processing time, we need prepare the order and deliver it to the warehouse of the logistic company. We will take full responsibility for the poor quality and the wrong size, we will pay for the return postage, did the problem resolved?

Could you please tell me the order number,I will follow your case by myself. June we order 2 shower faucet sets for our ensuite reno. We are having oil rubbed bronze light fixtures and door knobs in the master siute. But we trusted the wording more that the photo. Light in the box will refund the cost but not he shipping. That would probably put us past the possible refund time.

So we are reselling the shower parts. The quality seems good but the color is not as stated. They claim its oil rubbed bronze in a black color.???? Please understand different monitors may have some color difference.

We take full responsibility for the quallity issues, the wrong items, but if the difference colors was due to the different monitors, we can not afford the return postage for you, if you contact with our customer service dept. Nothing fit. I would have had to order a XXXL to fit me. This place is a rip off. I was advised it would arrive by January 3, at the latest. They replied for me to be patient.

By the end of January, I began demanding a refund. They stopped responding to my enquiries. This business is a total SCAM. I wish I had found this comment site before ordering from them. I ordered an outfit for my sons wedding, it showed up however the size of the shirt was totally incorrect, it was way to small, now they want me to pay to ship it back, when it is their error..

I can wear the pants, and jacket, however the whole set is incomplete…. I was very pleased with both. I would order again. Both were well made and of a color I expected. I am tall and these gowns were plenty long. There was one hitch. I asked customer service to recommend a shawl which would match one of the dresses, and I ordered exactly what they said……not even close.

Ordered several items on October 15, , I paid via PayPal which left my account on October 17, Shipping time frame said days. Apparently, it shipped October 23, As of today, I have yet to receive these items! A serious company listed on a stock exchange should know and cover all delivery-tax-customs expenses. I definitely do not recommend this website.

Stay away. My order was processed, payment taken and said shipped to my PO Box. So my only options are reorder and pay for 3 times the shipping or cancel my order and only pay for the first shipping attempt and the second shipping back to them. I placed an order two play station 4 hand-free and never received it, after several email back and forth with customer services no solution, very unprofessional in practical. Yes , this is not at all fair company. I ordered fitness band and payed for expidated shipping, but I item did not turn up , when complaint raised, their response is , item shipped by postal srvice and will take month time,I will never order.

I found this article which describes step by step my experience. I wish I had seen it before but when I looked for reviews to decide whether I should order from this site I never found any bad review till now. Read this article, it is worth a look: it is called ….

Terrible experience overall. They claimed the 2 spinners for my son where shipped 2 months ago and of course nothing appeared in the mail but credit card was debited within 12h. Customer service is just an automated reply whenever you ask a question.

My preliminary belief was that my original order would be shipped from Canada as the info on the website was not clear. I paid for expedited shipping days and still after three weeks have not received my order. I have entered several tickets in an attempt to have customer service contact me, but their response is always the same old script, like it has been generated from a manual.

There is no phone number or online chat where you can call or speak to a person in real time. Their information about shipping and delivery is a scam. I will never use this site again and will do everything I can to dissuade others from using it. I will never oder from this company again worse company ever. Orded 3 iteams and my package showed up and ups said i had to pay an extra 35 dollars after i already payed shipping and insurance.

Like really so i sent the items back. Waiting on money back. But pretty sure i got ripped off. Like what company has no phone number to contact them.. I should of read reviews. Never again.. I put it in the cart, but then decided to delete one. I could not so I tried to call customer service. Also to understand the shipping. No phone numbers.

Nothing seems to work on the site. Im trying to edit or delete. They look like they have a nice selection, but not worth the aggrivation.

Ordered 6 pairs of shoes from them for groomsmen. Order went through fine. Changed the shoe size and they then proceeded to inform us it would not be included in the original order and would have to pay separate shipping. We paid extra for expedited day shipping already and are going on 2 weeks now and still have not received any product or have received any answers to any messages we have sent them.

Their customer service is an absolute joke. Will never order product from them again. Ordered 2 shirts from this site…one was a fit..

Tried contacting their customer service.. After 3 wash, the other shirt also shrank. Poor quality …low prices. Not worth it overall. We may receive compensation when you click on links to those products or services. The Frugal Life. Light in the Box Review. Written by Young. Editors note: Advertisers are not responsible for the contents of this site including any editorials or reviews that may appear on this site.

For complete and current information on any advertiser product, please visit their Web site. What is Light In the Box? December 27, at am. Shami says:. December 25, at pm. Leah Donovan says:. December 21, at pm. Gina says:. Igal Car says:. December 10, at am. Vickie says:. December 7, at pm. Mark says:. November 23, at pm. Mrs Willison says:. November 21, at pm. Prex says:. November 19, at am.

Farahnaz says:. Wanda says:. November 10, at pm. Jennifer Rivera says:. November 4, at pm.