The wireless router will allow you to create your own in-home network. A: Unfortunately, Viasat currently does not offer a broadband service for campers, RVs, boats, service vehicles, etc. Additionally, the Viasat Browser helps to reduce data usage through its integrated ad-blocking technology and data saver mode.
A: Effective since November 30, , Viasat no longer offers new email addresses. We recommend using a free email service such as Gmail , Mail. A: It depends. However, the performance of some video games can be poor, and some games may not work at all. As a general rule, most online multiplayer live-action games will experience a split-second delay with Viasat internet, while turn-based multiplayer or single-player games with fewer online elements work much better.
Your physical location, gaming platform and several other factors can impact online gaming performance. If live fast-twitch online gaming is the primary reason for your internet service and you have DSL 3 Mbps or faster available, then that would be the recommended option for live-action FPS gamers who live in rural areas.
A: Yes. And when you bundle Viasat Voice with your Viasat internet services, you will save off your monthly Viasat bill. A: Virtual Private Networks VPN and other remote computer access software, such as those used to connect business servers to at-home remote employees may be slow with Viasat internet.
The average latency per customer feedback is ms with download speeds up to Mbps. Viasat will replace defective equipment within the first 90 days of service. After that, you can get an extended extra level of support for your service with Viasat EasyCare at a low monthly price. Viasat EasyCare includes all required service calls, priority Customer Support, annual dish relocation for a discounted price and more! Cancel anytime.
A: If you have a question or issue not already addressed, we are here to help. You can Chat with us online see the lower right-hand corner of your screen below , email us at viasat getruralinternet.
Q: What does it cost to install Viasat internet services? A: Installation fees vary by location and type of installation mount desired. Your Viasat sales rep will discuss any anticipated fees before you place your order. Additionally, we require a valid form of payment on file to set up your automatic payment method.
We accept Credit …. Q: Does Viasat offer unlimited data plans? A: Yes! With the launch of the ViaSat-2 satellite last year, Viasat has been able to offer unlimited data plans in select areas. These are true unlimited data …. Q: Can I play video games with Viasat internet?
A: It depends on the game and your internet speed. However, most mobile apps, PC games, role playing games RPG and turn-based games perform much better. Q: What is the Viasat Hibernation Plan? A: The Hibernation Plan is a plan for Viasat internet customers who intend to be away from their service location for months per year. Not a chance your getting my business! This service is not for everyone. If you game, you may experience delays. I am a self installing Exede dealer.
I have turned away 10 customers in the last 2 weeks because they want to stream video netflix, amazon. You will blow through data fast. My speeds are consistently 20 mBS download and 4 upload some days a little slower some faster. Today I am at 13 download and 6 upload. You — the customer — need to understand this. Me the authorized dealer — well I am clear with the customer about this.
VERY important, the quality of service will only be as good as the installation. If the installer takes short cuts, does not align dish properly, or uses unsupported materials then you will suffer poor service. If you have cable internet in your area then I recommend you use it as there are no data caps. However if you have limited options then this is a fantastic service as long as — you the customer — do not push the threshold of data usage.
Below are some screen shots of recent speeds monitored over several days. Today we were 13 mbs down more than likely due to heavy snow , but the speeds are still higher than those advertised. Exede internet is good. I called them and they said it is turned on. I asked them to send a technician because I could NOT get it to work. Come to find out, they hooked my service up at the address I moved from and they took my money they are good at that.
I opted to let them go and get another service. They did send out a technician to pull it off for me. I tried to disconnect 3 different times, was hung up on twice after waiting 45 minutes. I am reporting them to the Better Business Bureau.
This whole service is a joke. I started out with a cheaper plan and quickly had to upgrade. The speed was so slow we couldnt watch a movie even if we still had data to use. Called several times and complained and nothing was done. Then I upgraded to the Fastest and biggest plan plus paid additional money per month for the faster service which required a new modem. They turned the old modem off and left me for a week without internet till i got the new one. No credit applied.. Then after several calls over a few months for speeds at a whopping 1 mbps to 3 mbps I had enough.
It wasnt worth having. They said they couldnt remove it with out running a test. They had already run several tests in the months that I had called and complained for that slow of a speed and I was told it is what it is. So to top this off I switched to dish network internet and tv. I specifically asked dish if they had anything to do with exede and they told me NO!! I get my new dish stuff installed and what do you know slow speeds. Had tech come out and look at it.
I look at the modem and what do you know it says Viasat the same second company name exede has… Its the same through dish network now im stuck again. I now have an attorney and I will be taking them to court for several different things along with dish tv. I had tried to work it out with exede but they said they didnt care.. While I used Exede for my mountain home for 3 years and when I called to disconnect they basically begged me to stay.
The service was very slow with high latency that many devices do not work well with mainly voice and video so for basic web pages and loading your ereader with a book occasionally its ok. Besides the fact you have limitation on data the speed and latency is awful. I suppose if its your only choice as it was mine until recent its better than nothing although barely.
The cost is outrageous and they practically ignore you if you attempt to disconnect they also charge a full month even if you disconnect 10 days into the billing cycle. Ive never been billed for a service I was not getting until now Satellite ISP are the biggest ripoff out there. I recommend exhausting all other options before signing up for a 24 month contract.
This is the worst Internet service I have ever had in my life. We just moved out in he area and this is all there was till the week after we signed up and found out that we could have fiber optics.
I agree with every one else. Michanel how do you sleep at night knowing you are ripping people off of there hard earn money. You ill me, people like you are usually called rats. We are very disappointed it this service. There is nobody up at 3 am to 8am that would be able to benifit from the great service you say you have. I have lawyer friends that would gladly love to take you down.
We want out and we are not paying you any cancellation fees. Your an employee typing something about a shity company that suck the money from people. What a joke if like this Internet bs. Haha I am not affiliated with excede. What does a joke if like this internet bs even mean. The internet from them is bad compare to dsl or cable, but they tell you that up front.
You obviously have no concept of what a satellite is. Not all of the Champions are like this, just be careful when dealing with them as some are less than helpful. I could even say that some of them may actually drive away customers who are only looking for some decent customer support I have butted heads with them before. We have been fortunate in that we have had fairly good service with only minor drawbacks: 1 their data use monitor needs work, a lot of work.
Ironically, the application queries the Exede site for the actual data use, … go figure. My advice, use it for your spam mail and sign up for a Google Mail account, … much more robust and best of all, it is free. Currently our household is undergoing a financial overhaul due to a minor tragedy and we are looking to pair down some of our expenses, … issue 2 and current pricing plans have me leaning away from Exede. I will give them a month or two for them to get their new satellite up and running before making a final decision.
I could not agree more. Last 3 months thay have been burning me for my 18g. Telling me it is my fault for using it in 5 to 10m. Wait,…… what? The only thing keeping me in is liberty pass.
Or I would be out. I am sure many of these reviews are legit but there is something fishy about a bunch of them, like it was one angry person or competitor posting again and again under different names. People are losing a lot of money and there sanity on these money grabbers…. You know so much about excede…….. Well good, for all to see…… do something about customer care. Do something about issues people are having and fix them. Ya, I woke up this morning thinking, I am going to call exede today to mess with them and them lie about it on the web.
You honestly think people have time for that. So if you do work for them, maybe let Corperit know the issues people are having instead of bashing people on the web. They sign up for stuff they know nothing about and than complain about it. Excede is upfront about thier contract. They are not upfront about their contract. The only thing I signed was the installation paper from the local installer.
Phone has went out 6 times in 5 days and speeds are terrible not even close to the advertised speed except at 4 a. Even then I tried watching a movie with not success. I was streaming HD movies at between mbps with my old provider. I wish would have never had them install this junk.
Phone service has gotten terrible at my house lately and my other internet was a mobile hotspot. Thats why I was looking for a new isp. I have more important things to do than call them every day to tell me they are working on it and nothing ever gets fixed. I spent 2. I had to get exede due to lack of internet providers.
This is. The good news is the joke will be on them. Affordable, truly high speed internet at an affordable price will be available in the San Antonio area soon. We recommend trying our ZIP tool to see what other internet providers are in your area besides Exede. Trust me it could be a lot worse I to live in the country and this is one of our only options instead of this I have Fox Valley Internet Literally the worst internet ever It promises 1.
And we are not talking satellite…. I very much agree with what everyone is saying. I was promised something that a year later have still yet to see. The only reason i signed up with this company was because they were the only internet company who offered internet in my area. And to be honest if i had to choose not having internet or sign up with exede again i would rather not have internet. Ive been using my tmobile hotspot from my phone which is way faster and at that im still getting an email from exede telling me ive already used up all my data in less than a week might i add.
And im not even connected to it. Tbh when someone askes me if this internet is good and if i recommend it. Make sure you want the service and there is nothing else around. I had the service for two months and it would give me. I have Att on my cell and went with sprint for a portable wifi and went up to 4megs ave. Service went down a lot too and for service in the area. The worst company I have ever been in contact with.
The internet it terrible, I have had problems the day I got the internet installed. Trying to cancel and they are telling me I am responsible to climb my roof and retrieve equipment off my dish!!! What a joke. Worst Internet service I ever had. Got it and was told it would run everything I needed it for, tv, tablets…after first 3 days ran out of Internet. Spending over a year using our phones and tablets as mobile Hotspot for everything I finally cancelled.
Girl told me in a month I would get billed the fee for early termination, when in fact later that day they charged me both that and the extra month. I want to be part of that class action suit. They tell you one thing and do another. We gave it a good solid effort too. Hell a Mobile jetpack from your cell phone provider wold be better than this absolutely absurd provider and their ridiculous demands.
I pay I remote into customers computers daily, no problem. The month I had issues connecting it was my own router that was the issue. Went out and bought a new linksys router for around 50 bucks and was up and running in seconds of setup.
It slowed a tiny bit but not enough for me to buy more data. Big deal. Sucks to be you I guess huh? Not the only one who likes them. I have never posted comments regarding service that I have received from a provider. I always figured that for every bad service that I received, I was likely given better service than I deserved elsewhere.
However, when it comes to Excede, I felt that, by posting my experiences with them, maybe I could prevent someone else from having to endure the same. This company Excede is the worst that I have ever dealt with. Their speeds are so slow that it is virtually not usable.
The customer service is terrible. They have prepared various excuses for when you call that are meant to blame anyone, including you as the customer, or the weather, or all users in your area cumulatively, etc.
They have not once ever sent a tech to my location to check their initial install, nor have they tried to eliminate any problems or improve the situation. I have made them acutely aware that the very day my contract expires, they better have a tech be there to recover their equipment. If they do not, that equipment will be treated precisely as it deserves — as garbage. I would recommend, as strongly as I possibly can, to avoid this company — even if it meant doing without internet.
Because you will simply be tossing away good money for nothing. This company is not worthy of even a -1 on a scale of Heed this warning ir be bitterly disappointed. I would not recommend this service to anyone. I was on the phone last night for 19 minutes trying to resolve a service issue. The rep put me on hold and 1 hour and 30 minutes later never came back on the line. I complained on their Facebook page and requested a call back from corporate so I could discuss us amicably parting ways and they simply responded that they would provide me a month of free service.
I paid for service on Aug 8th as I do every month and have yet to have internet service. I was there three of those times, which cost me money bc they only service my area on Thursdays and I have to take off work to be there.
I had my mom go one of those times when they were supposed to be there between and they never showed up. And as I was having dinner with my wife they decided to show up. Proceeded to do the work anyway. Tore the old post out of the ground. Made a mess in my yard. Left foam from the previous hole. I would never do business with this company again and regret that I signed up to begin with.
If they are sending a service rep from 11 hours away to service my account it is costing them a lot of money. After that, a lot of different problems take place. Speed its slower than the offer, internet drops and does not work. However, it is impossible to use the same dish for both services. Also, my community does not allow a second dish.
This service is the worse I have ever purchased. Extremely slow even when on liberty plan. They did not live up to the contract by delivering enough speed for basic internet search.
I agree with the customers that are unhappy with Excede. If their service is so great, why lock you into a two year contract? All companies have something like this. My husband signed us up thinking it was the only choice. Companies like this do take advantage of the consumer. I am complaining to the Better Business Bureau and would encourage more people to do so.
Excede charges high rates and provides low quality service. It is not the only choice as I have found out. You can use your cell phone service like Verizon and get a hotspot. We are going to do this because Excede is just not working for us. Have been without internet for seven days. Much longer than usual. Slow internet speed from the start. No service if it rains, or the wind blows.
This could be a book, but I will try and keep it in a nut shell. We live in a rural area and options for internet are minimal. Two years ago we were forced into trying a satellite based internet and chose Excede. In 2 years we were able to download one movie, which took several hours, and our 12 Mbps was spent. Spent the next 1. I finally get down to the last month and call and tell them I want to cancel service because it was inadequate.
They told me that they needed the modem, cables and the little box up on the dish that they put up so I would have an equipment charge. I told them they were welcome to come get it because they put it on the second story.
How convenient! Begin 60 years old getting on my roof is not wise, I have to dispose of their trash and repair the holes in my roof. Looks like I have to hire someone to do their work because I have already been robbed by them over the last 2 years. Moral of the story, if you have any other option try them instead of Excede.
I agreed to use this service because I moved to a very rural area and had no other options for decent internet. I was okay with paying a little extra per month, since it was better than nothing.
However, every time there was an issue with payment, or any issue at all, the customer service was horrible. The most recent issue was with paying a late payment online. So, I re-entered my payment information and it still gave me that same message. I waited a little while to see if maybe it went through after all. I asked why they allowed the second payment to go through if the first one worked and they said there was nothing they could do. They refused to give me my extra money back and no am having issues with my bank regarding fraud so I can cancel the charges.
They were not interested in satisfying my problems. They were only happy to take as much money as they could from me and not worry if I was happy or not. Needless to say, I will be terminating my account with them immediately and would definitely not recommend. I was an exceed customer for five years always paid on time. A few months ago I cancelled the service due to financial problems, I was paid up owed nothing I was sent box to return equipment, my 71 year old husband climbed on top of the house to retrieve the piece off disc took modem wires everything concerning excede boxed it and mailed it.
Now this is a lie and if they can do this to an elderly couple what will they do to you. So this is a warning to everyone think twice before you get this service, they are crooks bc they know they got everything back , they know they were wrong and to take that money from two people who live on a fixed income show a lot about them.
This internet is CRAP!!! To start off the installer put a giant hole in my wall. By far the worst company I have ever dealt with.
Exact same speeds, exact same horrible fuzzy picture, no difference at all. Cannot use this internet for Sling TV at all. It simply does not work. Save the aggravation and just pay for cable. Exede is the absolute worst option out there is on the market. I got a bundle with direct tv and excede internet when I moved to my rental house on 8 acres.
Direct tv could not support service at this property so I canceled excede internet. Customer service is the worst. At commute time service is so slow. Buyers beware. Human errors are rapid with Exede. From day 1, they have gotten my email wrong, name wrong, phone number wrong, billing wrong more than twice , and service calls wrong.
Almost every night for years. Terrible service…. The plans do not give you enough data to do anything and the unlimited plans in my area are not even close to affordable! The customer service is just as awful! And the only way the take payments is by logging onto their website each and every time! These clowns ruin the siding on my house putting up the satellite. Then the service is horrible. We had better luck with dial up.
Customer service was no help and very rude! They do not stand behind there equipment at all. They sold me a faulty modem and wants to charge me to replace it. There are so many talks of lawsuits on here. We are actually getting a lawyer. After cancelling service they fraudulently debited my bank account. Then sent equipment charges to collections all fraudulent I have documentation!!
Everything about this company sucks! I hope everyone files a lawsuit this business needs to be shut down!!!! Join me up for the class action suit. I have had nothing but trouble with this money sucking outfit! When I confronted them all I got was double talk and a promise to look into it. They gave me liberty pass and told me how fortunate I was…. He sat there for no exaggeration 3 hours letting it load BC the internet is that slow! We also have an issue with direct tv for throwing my bank account around to third party people with out my permission.
All we wanted was internet lol , An instead its a night mare. Im half tempted to put a law suit on their asses. I didnt start recording my conversations with them until today but wish that I would have, not sure why because nothing will ever happen even if I have proof.
I am loyal to a fault. After phone calls, and running every design of experiment necessary to prove, the signal being sent from beam to my dish, is not adequate to support a 12 mbps speed as advertised.
Enough is enough! We had bad service from the start, the guy who installed the modem in said it was bad, it never got replaced. The speed test is showing 0. Or less. New sales people are needed that want to be honest, lied to to get , then treated bad by salesman. Does not work as promised. Did not have a full month. Was not told that price was Then jumps to Even if it doesnt work please do not get this ,.
I have had exede for 5 months and this will be the 3rd time I have had to go without service until they come out with a box. The boxes keep dying. I am unable to work from home or do my school work as I take online courses. Today is the day, I chose the a. It is and I was just told no one would be coming as the appointment was set for the following week! I will be cancelling and going to another provider. Bobby Jones did you ever file a class action?
I have had the service less that a week and they will not cancel it because it does not work!!!!!! Why would I want something that does not work! Even when the speeds are better it still will not stream movies of an kind to any device. Stay away at all costs. Once I reached my limit, my download speed went to 0. Spent over an hour on the phone with 2 different supervisors. So frustrated. I had trouble a couple months ago.
I called customer service. My call was answered. Exede sent out a technician. The problem was fixed. The only problem I have is weather related.
So I switched to Exede satellite internet. The best thing I Did. I live too far for dsl from the telephone company f to get speeds I get from exede. My best buddy next door purchased the unlimited package mbps They promise a speed of mbps but after they installed his. We are both getting an average 3. They do not listen to what you say. I would never recommend this provider to anyone, my internet sucks. I love watching the wheel go round and round trying to get internet to connect…….
I have had the service for just over 2 months. I have already had them back out 3 times and Thursday will be the 4th. I get white flashing light on modem and have to reboot several times a day. Tier 1 service is a joke and just wants you to reboot. Worst service I have ever had. I will wind up paying cancellation fee soon. There needs to be a class action lawsuit against these people. They have no incentive to provide quality service as long as they force people to abide by a contract. We just became customers a week ago and this is the worst internet service ever.
We upgraded from the sorry We are disappointed everyday and will make sure we put the word out about this scandalous internet service. After three calls and NO service for a month, one week of which we were out of state, we cancelled.
The icing on the cake is that they tried to charge my bank account the cancellation fee they think they are owed. We paid by debit card over the phone for then installation and never agreed to have automatic debits taken and never agreed to have them keep our credit card information on file. Never received a copy of the contract either. This company had terrible products and service for my family and I. We had the service about a year ago. Best move we ever made was to leave them.
Trying to be helpful I said sure. This is the first I am hearing of this. But knowing I can get one cheaper elsewhere, I said no. DISH swore the satellite tv deal price stayed the same and when the cost went up10 bucks a month, i cut that PLAN and simply took the Worst ever from the very beginning.
I live rural, so I do not have many options. I felt I had to go with Exede because of what I could afford. Next move, I will make sure of internet providers before I sign on a dotted line. Yes, internet is that important to me. I balked. I accepted. Exede did not contact the installers about our agreed upon date.
Date of installation is scheduled. Raining — subcontractor calls to cancel. That is understandable. No problem. Had to reschedule. They show up at Now this problem occurs with subcontractor, not necessarily Exede. But I reported this to Exede because who they hire reflects on them. They hook up a modem, said, okay it works, but this modem is for someone else, so we have to go pick up your modem.
They show back up at almost that night. All hooked up — and I think we are moving forward. This will occur automatically but not instantaneously with the 24 hour time frame. If on Day 1 you download 4. You have now used Your speeds will be throttled until Day 31 when approximately 27 days have passed since you exceeded your FAP! At which time your Day 1 usage which occurred 30 days ago will not be counted against you, meaning you are now at 8.
WildBlue Broadband Plans [Exede] : We measure your data usage on a monthly basis and reset it to zero on the same day each month. Starting on the first day of your monthly measurement period, all uploaded and downloaded data transmitted using your Wildblue account counts toward your data allowance.
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